Claim FAQs

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  • What do I do if I have an emergency or claim?

  • I am going to see a doctor now, am I covered?

  • Is there a specific medical centre or a doctor I must see?

  • Do I have to call you before I go to a doctor or a hospital?

  • How do I make a medical claim?

  • When do I need to advise you about a pre-planned surgery?

  • When should I send in the claim form?

  • I have been burgled. What do I do?

  • My electronic item is damaged. What do I do?

  • I have accidentally damaged my home stay’s property. What do I do?

  • How is my claim settled?